Frequently Asked Questions

Find answers and general information quickly about your Fire, Security, or Life Alert system.
Choose a topic below to read through a list of questions and answers.
If you have questions of your own that we haven't answered here, feel free to contact us.

For detailed instructions for your specific product, please visit our Product Manuals.

1) To put your alarm in test, please call the monitoring center @ 1-800-438-4171. Please have your account number or password readily available for their customer service representative.

2) Set your alarm and allow time for alarm to complete its countdown.

3) Open doors, windows etc and walk around for motion detection. Try to test all areas that are protected.

4) Call the monitoring service back to request your test results.

5) Please notify our office of any problems found during this test. Your security is of the utmost importance to us.

Please test your alarm at least once per month!!!!!